![]() I have purposefully selected words that we use in everyday language. Try these: ability, expertise, competence, competency, capability, aptitude, talent, knack, handy, savvy, proficiency, know-how The final option is to replace the word ‘skills’ with a synonym. Using these terms will ensure you don’t rely too heavily on ‘skills’ in your writing. Is it a skill? Would it be more appropriate to classify it as knowledge, experience, work style, work approach or personal quality? Related: Step By Step Guide to Writing Your Resume Is it a skill?Īnother way to reduce the use of the word ‘skills’ is to consider if ‘skills’ is the best way to describe the qualities you are highlighting The evidence will speak for itself and is much more convincing than merely listing ‘customer service skills.’ Scored in the 95% percentile on customer satisfaction ratingsĪchieved an average 4.5 out of 5 rating for customer service last quarter For example:Īwarded Customer Service Representative of the Year in 2020 You may also be able to provide other tangible evidence of your customer service skills. The call was later used as a positive example in staff training. ![]() Resolved customer complaint by remaining composed, successfully calming irate customer and offering a solution. The customer called the store to notify supervisor of exceptional service. For example:Īssisted customer select product according to a detailed list of requirements listened carefully and provided a recommendation that met customer needs. Rather than listing ‘customer service skills’, include achievement stories that describe a time you delivered strong customer service. Instead, demonstrate your skills with actual examples of your success using these skills or with other compelling evidence. When writing your resume, you want to avoid simply listing your skills or making vague claims like ‘customer service skills’ or ‘skilled in problem solving’
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